Rivo Holdings provides full service support by leveraging the experience, management insight, and business acumen of our talented workforce so that we provide exceptional, trained, attentive servicers whom embody your culture and brand. Through the entire customer life-cycle, we provide as much or as little as your business requires. Whether you need customer acquisition, servicing, reengagement, early stage recovery, or consultation, we can craft a unique solution for you.
We understand people are the driving force behind your success and we believe happy employees stimulate happy customers. As “red carpet” emissaries of your brand, we consider all facets of your customer’s experience, including information gleaned directly from customer interactions. Using multi-channel feedback allows our continual improvement which positively affects your customer’s experience and increases customer loyalty.
Quality. Monitoring. Training. Our team will collaborate with you to determine the metrics that are most important to you and we’ll dedicate a group of passionate associates whom are highly engaged and aligned with your deliverables.
Our team likes to seek out the latest innovations and pushes the envelope of what can be accomplished in a communication center. They’re continually considering emerging technologies in order to enhance customer interaction, expedite information throughput, and drive performance. Our team pursues the possibilities so that you win more customers and keep them highly engaged.
It’s important to you so it’s important to us. It’s a non-negotiable. As your ambassadors, our compliance team stays abreast of changes in an ever-evolving environment. From hiring practices, to training, to governing matters, our team is current and “in-the-know”.
It’s easiest to promote what you love. We’ll build a culture around your brand and bring it to life so that our vibrant, energetic team can embrace it, live it, and love it. Our experienced educators will help create the right training curriculums and our inspirational supervisors will provide the support, motivation, and ongoing coaching necessary to ensure we meet your objectives.
UTILIZE OUR EXPERTISE
Our cutting edge lending model fits seamlessly with a wide variety of lending niches:
- Home Improvement
- Medical Factoring